Collaborating organizations
These organisations make toll payment possible. They each have their own role:
- The Minister of Infrastructure and Water Management (IenW)
Is responsible for toll collection and sets prices, among other things. - RDW
Levies the toll on the A24. - Centraal Justitieel Incassobureau (CJIB)
Does the collection of administrative fines. - Rijkswaterstaat (RWS)
Is the road authority and responsible for the road layout, such as installation of cameras and traffic signs. - Human Environment and Transport Inspectorate (ILT)
Is responsible for physical supervision and enforcement.
Together, these organisations process data under the name e-TOL.
The legal basis
The legal basis for processing personal data is a task of public interest (Article 6(1)(f) GDPR). This task is referred to in the Temporary Toll Collection Act (TTH) and related decrees and regulations.
How we collect your data
All organisations involved share information and data with each other. We do this according to the law and only to carry out the tasks related to toll collection.
RDW and CJIB are processors of the Minister of IenW within the meaning of the General Data Protection Regulation (GDPR).
In addition, we receive data from you when you:
- request a correction;
- contact us;
- apply for a dispensation.
e-TOL processes these personal data
When you use the toll road, we record data. This is necessary to determine the toll amount you must pay. We record these data:
- photo of your vehicle, including registration number (persons are not recorded)
- date, time, location and direction of travel.
Automatic payment of tolls through a provider
Have you signed up for automatic toll payment? If so, we share the details of the toll trip with the automatic payment provider. The toll amount you must pay is included. You pay for this through the provider. Information on your provider's processing of personal data can be found on the provider's website.
Paying for individual rides via e-tol.nl
Do you pay the toll via e-tol.nl? In that case, CJIB receives your payment. CJIB passes it on to RDW for registration and processing. The CJIB processes your bank details in the process.
If the toll has not been paid within 72 hours of the toll ride, the vehicle holder will receive a payment reminder.
Passing data to CJIB
If you do not pay, or you have not paid on time or in full, CJIB will make sure the money is paid. For this purpose, CJIB receives a BSN or KvK number from RDW. You can find information on how CJIB process personal data on their website.
Passing data to ILT
Is CJIB unable to collect the money? In that case, RDW can order the Environmental and Transport Inspectorate (ILT) to inspect along the road (physical enforcement). Your registration number is then passed on to the ILT so that they can stop you to receive payment. RDW can also do this if a registration number cannot be linked to a holder.
Purpose of data processing related to the payment of tolls or the failure to pay tolls.
- Collecting and recover the toll amount and imposing and collecting an administrative fine.
- Monitoring compliance in case of a stop.
- Providing toll services (billing, payments, customer relationship management).
Retention period
- Have you signed up for automatic toll payment? The provider of such a service keeps the data for 14 months.
- Do you pay the toll entirely via e-tol.nl? In that case, RDW keeps your data for 7 days after the Minister of IenW receives the toll from RDW.
Applying for and registering a dispensation
In the process of applying for and registering the dispensation, RDW, on behalf of IenW, processes these personal data:
- name, address, city
- name of the organisation
- contact details
- vehicle data
- copy of the registration certificate
- signature, declaration of use and, if necessary, authorisation
Purpose of data processing in an application for dispensation
Making dispensations possible and registering dispensations.
Retention period
From date of termination of dispensation: 5 years.
Applying for and handling of corrections
You may have mistakenly received a reminder to pay tolls. If that happens, you can request a correction. The RDW manages your request on behalf of IenW, processing the following personal data:
- name, address, city
- contact details
- reason for unjustified imposition of toll, including supporting documents such as a release certificate, registration certificate, police report
Purpose of data processing related to a request for a correction
Check and approve toll payments from road users and registration number holders.
Retention period
- If your request is rejected: 7 days after the minister of IenW receives the toll amount from RDW.
- On approval: 3 years.
Objecting to fine
If you do not pay the toll, you may be fined. You will receive the fine from CJIB. If you do not agree with this fine, you can object via e-tol.nl. RDW decides on your objection.
Purpose(s) of data processing in case of an objection
Managing your objection.
We record the following personal data
- name, address, city
- name of the organisation
- contact details
- vehicle data
- toll ride data
- other information you provide to us
Retention period
After settlement of your objection: 5 years.
Answering questions
We have set up a customer contact center to assist you and answer questions. You can contact us by phone, email, or letter. We will collect the following information:
- name and initials
- phone number and/or e-mail address.
- license plate number
- some (phone) calls may be recorded
Purpose of data processing in the contact procedure
- Offering help and answering questions.
- Better training of employees
- Identifying conversation topics to improve processes
Retention period
- After your question has been dealt with: 1 week.
- Call recordings are deleted immediately after training.
Applications from (E)ETS providers
Automatic payment providers can apply for accreditation. These applications are managed and assessed by RDW. The following personal data are processed in the process:
- name of the applicant
- contact details of the applicant
- organisation or company name
Purpose of data processing for accreditation
Providing toll services (billing, payments, customer relationship management).
Retention period
7 years after termination of the agreement.
Surveys
We sometimes conduct surveys to improve our services, for example, to measure customer satisfaction. For this, we may use:
- Names and addresses from our records
- Phone numbers and email addresses you have used to contact us.
You are always allowed to refuse to participate in a survey. If you take part in a survey, we will tell you what the survey is for. The results of the survey can never be traced back to an individual, unless you have given permission for this. If you do not want to participate in surveys, you can inform us.
Purpose of data processing during surveys
Improve our services
Retention period
As soon as the personal data is no longer needed for the survey, it will be deleted.
Sharing personal data with third parties
We share personal data with the organisations listed at the top of this webpage. We also share data with automatic payment providers. We do not share data with any other third parties, except as necessary to comply with the law.
Securing personal data
We take all kinds of measures to keep your data secure. Do you feel this is not being done properly? Or that your data is being misused? Contact us.
Your rights
The law gives you privacy rights. We comply with those legal rights.
- You have the right to see which data we have about you. This is called the right of access.
- You may have inaccuracies in personal data corrected. This is called the right of rectification.
- You may have personal data deleted in whole or in part. This is called the right of deletion.
- You may request that the processing of personal data be temporarily halted. This is called the right to restriction.
- You may object to the use of your personal data.
Using your right
Do you want to exercise your right (make a request)? This is what to do:
- Send a letter with your request to:
RDW (e-TOL)
attn. Request on personal data GDPR
P.O. Box 304
9640 AH Veendam - Write the toll or CJIB number in your letter. This can be found in the letter you received.
- Enclose a copy of a valid ID. We recommend making the photo and citizen service number (BSN) illegible.
- If you have authorised someone, you must send the authorisation along.
We will inform you of the processing of your request within 4 weeks.
Automatic decision making
Automatic decisions at e-TOL
When you use the toll road, cameras record data from your vehicle. These images are automatically processed and linked to a registration number or an agreement with an automatic payment provider. If the registration number is not properly linked, you have the right to request a correction.
Automatic decisions at CJIB
CJIB applies algorithms to automate processes. You can find information about this at the website of CJIB.
Data protection officer
The data protection officer advises on protecting personal data. This officer also checks e-TOL's compliance with the General Data Protection Regulation (GDPR). This is the law governing the protection of personal data in the Netherlands and the European Union.
Do you have complaints about the way e-TOL manages personal data? You can contact the Data Protection Officer at [email protected]. Do you prefer post? Write your complaint in a letter and send it to:
Data protection officer e-TOL
PO Box 777
2700 AT Zoetermeer
Naturally, we will be pleased to help if you have any questions or comments about the processing of personal data. You also always have the right to report a complaint to the Data Protection Authority.
Publication and amendments
This privacy notice was published on 30 November 2024. If anything changes to the statement, we will let you know on this website.