Complaint about us

Have you been in contact with us? And are you not satisfied with how we helped you? Or have you not received a response or too late a response from us? You can file a complaint about that.

You don't agree with a payment reminder 

Do you disagree with a payment reminder? You can ask us for a correction.

You don't agree with a fine or decision

Do you disagree with a fine? Or with a decision on a dispensation? You can object to the fine or decision. 

How to report a complaint

  1. Please provide the following details when filing your complaint. For example:
    • date and place of the event
    • registration number
    • reference of the letter
    • letter number
    • toll number
  2. Click on the 'Report a complaint' button, fill in the details and send us your complaint.
  3. Once we have received your complaint, we will first call you to discuss the complaint. If you don't want us to call you, please mark that on the form. 
  4. We usually resolve complaints quickly (within six weeks).   
Report a complaint

Good to know

You always have the right to be heard. For example, if you want to explain your complaint further after reporting it. If that's what you want, please send a message within a week of reporting your complaint via our contact form (under 'How can we help you?'). 
Write in that message: 

  • When we can contact you to call you. 
  • The phone number where we can reach you.

Do you prefer to call us or send us a letter?

Call 088 008 74 99

You can call us from Monday to Friday between 8 am and 5pm. You pay local rates for this call. These are the call charges charged by your phone provider. 

By post

Write your complaint in a letter and send it to:

RDW
Attn: Complaints e-TOL
P.O. Box 304
9640 AH Veendam

Was the information on this page useful for you?
Not good Very good